Refund policy
Return Policy for Julianna Joy
Thank you for shopping with Julianna Joy! We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free return policy within 90 days of your purchase.
Return Window: You have up to 90 days from the date of purchase to initiate a return. Please note that after the 90-day period, we won't be able to accept returns.
Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process: To initiate a return, please follow these steps:
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Contact us at info@juliannajoy.com with your order number and reason for the return.
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Once we review your request, we will provide you with instructions on how to return the item.
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Pack the item securely and ship it to the address provided.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Refund Processing: Upon receiving and inspecting the returned item, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your account.
No Exceptions: Please note that we do not make exceptions to the 90-day return window or the customer-paid return shipping policy.
Questions and Inquiries: For any questions or inquiries regarding returns, please contact us at info@juliannajoy.com. Our customer support team will be happy to assist you.
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