Shipping policy
Shipping Policy for Julianna Joy Merchandise Site
Thank you for choosing Julianna Joy! Please read our shipping policy carefully to understand how we handle the shipment of your orders.
1. Shipping Schedule: We strive to process and ship orders promptly. Please note that we operate on a once-a-week shipping schedule. Orders placed by 10am on Fridays will be included in the weekly shipment. Any orders received after this cutoff time will be processed in the following week's shipment.
2. Shipment Confirmation: Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. This information will allow you to track the status of your package.
3. Delivery Time: Delivery times may vary depending on your location and the shipping carrier. Please refer to the estimated delivery times provided by the carrier for more information. Please note that delays may occur during peak seasons or due to unforeseen circumstances beyond our control.
4. Shipping Carrier: We use reputable shipping carriers to ensure the safe and timely delivery of your orders. Once the package has left our hands and is in the possession of the carrier, we are no longer responsible for any issues that may arise during transit.
5. Lost or Stolen Packages: If your package is lost or stolen after it has been marked as delivered, we recommend contacting the shipping carrier directly to initiate an investigation. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
6. Address Accuracy: Please ensure that your shipping address is accurate and complete before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. International Orders: At this time, we regret to inform you that we do not offer international shipping. We only ship to addresses within the United States and its domestic territories.
8. Shipping Policy Changes: Julianna Joy reserves the right to update and modify this shipping policy as necessary. Changes will be effective immediately upon posting on the website.
Contact Us: If you have any questions or concerns about our shipping policy, please contact us at info@juliannajoy.com.
Thank you for choosing Julianna Joy. We appreciate your understanding and cooperation as we work to provide you with a smooth and reliable shipping experience within our specified geographical area.